How To Pay?

The best way to book an order is through our online store to determine availability and pricing and book instantly. This makes it possible to get a quote and place a booking in real time 24 hours a day, 7 days a week! 

 Pick your desired Delivery date and Return date. Now when you add items to your cart the online store will be able to show you if your items are available for your event while you are shopping. 

When you have finished adding items to your cart you can select delivery if that is your choice. 

(NOTE: If you selected delivery we contact you a couple of days before your event date to give you exact delivery times).  

Once your are ready to book you click checkout. You will now be asked to Pay In Full Up Front  +  10% Rental Protection Plan will be added to the checkout Total.

Clean My Rentals Before Return?

Yes, rentals need to be wiped before return to avoid additional cleaning charges. Rentals that are visibly dirty or dusty are subject to a cleaning fee that starts at a minimum of £25.00 and additional charges for time and chemicals needed to do any deep cleaning on items that are very dirty. The payment will be taken off the credit card that you initially paid with. 

Refunds on unused equipment?

No refunds will be issued on unused equipment. All rental equipment is subject to availability at the time of booking. Rentals officially begin upon customer pick-up or delivery drop-off. Prices are subject to change without notice. 

Customer Responsibility ?

Rented equipment is the responsibility of the customer from the time of delivery or customer pick-up to the time of the equipment’s return. 

 The holder of the credit card will be responsible for any loss or damage of equipment if any occur. 

 We ask that everything be returned properly cleaned. A minimum £25 charge is applied to rental fee if equipment is returned in unclean condition. 

For any issues with equipment please let us know in writing by email within 24 hours of delivery or customer pickup. Refunds are not issued for items that were not used; this includes because of weather or because of issues with setting items up. It is the customers responsibility to have the proper aptitude, confidence, and skill with the equipment they are renting. 

The customer will not abuse, misuse or damage the equipment:

Keep all rental equipment away from open flame or heat sources.

Place all rental equipment on solid and level surfaces.

Do not stand on or tilt any of the rental equipment.

Immediately take down tents in windy conditions. 

Use rental equipment for intended purpose only.  

In the event of any accident or incident causing property damage or bodily harm, the customer agrees to take full responsibility and shall indemnify and hold Rent N' Event  harmless from any claims or actions. Rent N' Event shall not be responsible for any loss or damage to customer’s property that is in anyway connected with the use or defect of our rental equipment. Rent N' Event makes no warranties as to the equipment’s fitness for any particular purpose.

What is our rental protection plan?

Rental Protection Plan: A 10% damage protection charge will automatically be added to your contract. Damage protection will cover either the first £100.00 of broken or damaged equipment and 50% of any additional damage or breakage. The remaining 50% will be the customer’s responsibility. If the damage protection is declined. The customer is responsible of the full cost of replacement, and/or fixing of the equipment.

The Damage Protection option is not a insurance and does not cover the following: Rental items not returned, theft, damage resulting from vandalism, damage resulting from failure to secure rental items during transport overloading or exceeding the rated capacity of the rental items, damage to motors or other electronic devices caused by artificial current, damages resulting from overturning, any damage due to weather, any damage to third party sub rental items or specialty linens. If the rental protection plan is declined the client will pay full retail replacement cost of the damaged item(s).

Delivery information?

Delivery & Collection: If you have selected delivery we will contact you the Sunday before your event date to give you exact delivery times of rental items that you have booked.

Tunbridge wells & surrounding Areas: Please tick this box if your event/Party is located within a 10-mile Radius of Tunbridge wells, Kent.

11 Mile Radius +: Please tick this box and we can estimate an appropriate delivery charge, that we can invoice & add to your original order

Local Pick Up & Drop Off: Currently not offering this service at this moment in time, please contact us by Email for collection or drop-off service.